SHIPPING & DELIVERY
We ship domestically and internationally. All orders are shipped via USPS, FedEx or DHL. Standard shipping within the U.S. for orders over $49.99 is free. International shipping, for orders $99.99 USD and below, will be $20.00 USD. For orders $100.00 USD and above, DHL express shipping will be free.
Please allow up to 5 business days for us to verify and process an order. Please allow an additional 3 - 5 business days for delivery. For international shipments, please allow 7 - 21 days for delivery depending on destination and selected delivery service.
We reserve the right to cancel an order at anytime. Similarly, we reserve the right to request additional information from our customers for verification purposes.
We are not responsible for any lost, stolen, damaged merchandise or delayed delivery once we have shipped your order. Once you have received a delivery confirmation number, any claims should be made with USPS, FedEx or DHL. We are not responsible for customs, duties, taxes or miscellaneous fees incurred from importing our products.
A tracking number is provided once an order is verified, processed and submitted to USPS, FedEx or DHL.
Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order.
We reserve the right to change or update our shipping policies and procedures at any time without notification.
Buyer is Importer of Record
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes mnml to import the goods on his behalf. Further, the consignee/buyer agrees mnml may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
RETURNS // REFUNDS // EXCHANGES
We want you to be 100% satisfied with your purchase from mnml. If for any reason you are not satisfied, we would be happy to issue a store credit for any returned merchandise. Returns/Exchanges are NOT accepted for sales items.
Returns must be postmarked and mailed within 30 days from receipt of merchandise. Merchandise must be unworn with the original tags attached and in original packaging (where applicable).
International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee which will be deducted from the refund amount.
Please include the original packing list with your return to avoid any delays in processing. Once the package is received, our warehouse will process the return, and you will be notified via email.
We reserve the right to correct, update or change our returns/refund/exchange policy at any time without notification.
Please visit mnml.loopreturns.com to process a return. All returns and exchanges should be shipped via insured traceable mail in a secure package to the following address:
Attn: mnml returns
5116 Chino Hills Parkway
Chino, California 91710
All orders shipping to a California address are subject to a 9.25% sales tax fee. All orders shipping to an address outside California, are not subject to sales tax. All in-store purchases are subject to a 9.25% sales tax fee.
You acknowledge and agree that you are solely responsible for the accuracy and content of information, including but not limited to name, email, shipping address and billing address provided to us via our website or at our retail locations.
LIMITS ON PURCHASING
We do not authorize the purchase of our merchandise for resale purposes. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. We also reserve the right to limit or cancel orders which we deem, at our sole discretion, to be placed by dealers, resellers or distributors. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We also reserve the right to cease doing business with those customers violating this policy. We may modify this policy at any time without prior notice. This policy applies to all purchases made at our retail stores and on our online store. We reserve the right to correct, update or change information regarding this policy at any time without notification.
COPYRIGHT & TRADEMARK
All content contained on this website, including but not limited to logos, images, graphics, and text is the sole property of mnml and is protected by U.S. and international copyright law. Copy and print of pages of this website may be for personal, non-commercial use only. Use of our website, including reproduction and direct links, is strictly prohibited without prior written consent by owner.
LIMITATION OF LIABILITY
In no event shall mnml, any of its affilliates, or any of their owners, officers, directors, employees, or agents be liable for any indirect, special, punitive, incidental, exemplary, or consequential damages, whether in an action under contract, negligence or any other theory, arising from or in connection with your use or inability to use this website.
You agree that we will be under no liability to you in respect of any loss, damage, injury, expense or cost (including indirect, special or consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly in respect of goods or services supplied over this website.
MOBILE TERMS OF SERVICE
The mnml mobile message service (the "Service") is operated by mnml (“mnml”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to mnml’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of mnml through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with mnml. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to 26341 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other mnml mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to 26341 or email firstname.lastname@example.org.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
THE TYPE OF INFORMATION COLLECTED
There are cases where mnml may ask you for personal information, such as your name, address, telephone number, date of birth, email address, payment information, etc. We may do this for instance when you make a purchase through the Online Shop, respond to communications such as email, or for services that require registration such as to be included on our mailing list. We might also collect personal information from you about a third party, for instance if you ask us to ship product to a third party we may ask for the name, e-mail address, address, phone number, etc. of the recipient. That information will only be used for the specific purpose for which the information was provided and mnml will not further contact the third party unless the third party contacts us. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may collect “click stream” data (e.g. server address, domain name, etc.) and demographic or 3rd-party audience data (such as age, gender and interests) with Google Analytics to better understand our audience. This information may be combined with information you have provided to us thereby enabling us to enhance your experience.
USE OF INFORMATION
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
RAKUTEN ADVERTISING DISCLOSURE
The below company may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
SECURITY OF INFORMATION
The security of the information you provide to us is protected by various security measures we have implemented. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have special access rights and are required to keep the information confidential. Notwithstanding mnml.la's efforts, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk.
LINKS TO THIRD PARTIES
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 et. seq. permits customers of mnml who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address: mnml 3325 Manitou Court Mira Loma, CA 91752 USA. In your request, please specify that you want a “California Privacy Rights Notice.” Please allow up to 30 days for a response.
EUROPEAN PRIVACY RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Our site is completely secure and you should have no concerns with safety. All credit card information is transmitted over a secure connection.