Need to return something? Visit our Returns Center to get started.
mnml is happy to accept returns and exchanges that are sent back to mnml within 30 days of the original online order date. To initiate a return or exchange simply visit our Returns Center to download a prepaid shipping label.
Upon receipt of a return authorization email from mnml, pack the merchandise (unwashed, unworn, with original tags, with receipt, and free of any condition that would prevent it from being sold as new) in the original package (if possible).
Items bought online and returned by mail will be eligible for full refund. Your original shipping and handling charges are non-refundable (unless we somehow sent you the wrong item in which case we'll happily refund your shipping charges), and you are responsible for all return shipping charges. mnml will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. Items unfit for return will be sent back to you with an explanation as to why they weren’t up to snuff.
When your return shipment is received, we will handle your return or exchange speedily and as directed. Refunds will be credited to the original form of payment. Please know that the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company.
For an exchange, you will receive an Instant Refund voucher once a return is authorized, . This voucher can be used in the same way as a store credit or discount code, allowing you to place a new order instantly rather than waiting for us to receive and process your return. If you decide not to use the voucher, you will automatically be refunded for any unused balance once the return is received by our warehouse.