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2024 terms

SHIPPING & DELIVERY

We ship domestically and internationally. All orders are shipped via USPS, FedEx or DHL. Standard shipping within the U.S. for orders over $49.99 is free. For International shipping, we offer free standard shipping on orders over a certain amount. The threshold for free shipping may vary based on promotions and your location. Please reference the free shipping calculator in the shopping cart and on the top of the website for the specific shipping threshold for your country.

Please allow up to 5 business days for us to verify and process an order. Please allow an additional 3 - 5 business days for delivery. For international shipments, please allow 7 - 21 days for delivery depending on destination and selected delivery service.

We reserve the right to cancel an order at anytime. Similarly, we reserve the right to request additional information from our customers for verification purposes.

We are not responsible for any lost, stolen, damaged merchandise or delayed delivery once we have shipped your order.  Once you have received a delivery confirmation number, any claims should be made with USPS, FedEx or DHL. We are not responsible for customs, duties, taxes or miscellaneous fees incurred from importing our products.

A tracking number is provided once an order is verified, processed and submitted to USPS, FedEx or DHL.

Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order.

Buyer is Importer of Record

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes mnml to import the goods on his behalf. Further, the consignee/buyer agrees mnml may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

RETURNS // REFUNDS // EXCHANGES

We want you to be 100% satisfied with your purchase from mnml.  If for any reason you are not satisfied, we would be happy to issue a store credit for any returned merchandise. Returns/Exchanges are NOT accepted for sales items.


Returns must be postmarked and mailed within 30 days from receipt of merchandise. Merchandise must be unworn with the original tags attached and in original packaging (where applicable). 
International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee which will be deducted from the refund amount.


Please include the original packing list with your return to avoid any delays in processing. Once the package is received, our warehouse will process the return, and you will be notified via email.

We reserve the right to correct, update or change our returns/refund/exchange policy at any time without notification.

Please visit mnml.loopreturns.com to process a return. All returns and exchanges should be shipped via insured traceable mail in a secure package to the following address:

WHIPLASH

attn:mnml returns 5116 chino hills parkwaybuilding 16 chino, california 91710 united states

SALES TAX

All orders shipping to a California address are subject to a 9.25% sales tax fee. All orders shipping to an address outside California, are not subject to sales tax. All in-store purchases are subject to a 9.25% sales tax fee.

USER INFORMATION

You acknowledge and agree that you are solely responsible for the accuracy and content of information, including but not limited to name, email, shipping address and billing address provided to us via our website or at our retail locations.

TERMS OF USE

By using mnml.la, you are accepting all terms and agreements set forth on this website. We may, at any time without prior notification, change or update our terms of use. We do not guarantee that all information on our website is current, accurate, or complete; this includes but is not limited to pricing or availability of product. We reserve the right to correct, update or change information at any time without notification. We are not obligated to honor any misinformation regarding pricing or availability of product.

LIMITS ON PURCHASING

We do not authorize the purchase of our merchandise for resale purposes. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. We also reserve the right to limit or cancel orders which we deem, at our sole discretion, to be placed by dealers, resellers or distributors. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We also reserve the right to cease doing business with those customers violating this policy. We may modify this policy at any time without prior notice. This policy applies to all purchases made at our retail stores and on our online store. We reserve the right to correct, update or change information regarding this policy at any time without notification.

COPYRIGHT & TRADEMARK

All content contained on this website, including but not limited to logos, images, graphics, and text is the sole property of mnml and is protected by U.S. and international copyright law. Copy and print of pages of this website may be for personal, non-commercial use only. Use of our website, including reproduction and direct links, is strictly prohibited without prior written consent by owner.

LIMITATION OF LIABILITY

In no event shall mnml, any of its affilliates, or any of their owners, officers, directors, employees, or agents be liable for any indirect, special, punitive, incidental, exemplary, or consequential damages, whether in an action under contract, negligence or any other theory, arising from or in connection with your use or inability to use this website. You agree that we will be under no liability to you in respect of any loss, damage, injury, expense or cost (including indirect, special or consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly in respect of goods or services supplied over this website.

The laws of the State of California shall govern all matters relating to this website Privacy Policy, without giving effect to any principles of conflict of law.

MOBILE TERMS OF SERVICE

The mnml mobile message service (the "Service") is operated by mnml (“mnml”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to mnml’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of mnml through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with mnml. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 26341 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other mnml mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to 26341 or email help@mnml.la.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.